What are the responsibilities and job description for the IT Services Specialist II position at Iridium?
Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
Position Summary, Job Requirements & Responsibilities
What We’re Looking For :
Are you an ambitious and customer-focused IT Support professional looking for an amazing company to call home? Our IT Support Specialist II is just what you’re looking for! This position is responsible for the support of end user requests and issues, providing Level II troubleshooting and remediation support for the Iridium IT Service Desk and for resolving high level Service Desk escalations while providing detailed root cause analysis of incidents and issues. This position will work in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users. This position is customer-facing and will work as part of a small team, so a team player mentality and desire to assist others will take you to the next level in this exciting role!
What You’ll Do :
- Work collaboratively with your team to administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment
- Maintain a professional attitude and appearance while providing excellent customer servicePerform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins / pin numbers, and distributing computer, cell phone and other equipment
- Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer / security access
- Maintain company asset management within the Configuration Management Database (CMDB)
- Responsible for accurately recording detailed closure cause codes on incidents to assist with determining Service Desk trends
- Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties
- Participate in creating, updating, validating, and maintaining appropriate and current Service Desk documentation, such as internal and user facing knowledge articles
- Continuously learn and improve skill sets through use of various learning platforms such as Pluralsight, SNOW knowledgebase, etc.
- Pursue additional training opportunities to maintain the skills necessary to execute duties
Experience & Education Requirements / EEO
What You’ll Need to Succeed :
Things That Would be Great if You Brought to the Table :
We’ll also need you to :
Work Environment :
This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse, and printer.
Iridium is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities / Females / Vets / Disability and other protected categories.
