What are the responsibilities and job description for the Technical Support position at IRIUM?
Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others.
Job Details: Berea - Kentucky- USA
Salary Range: $26USD / hr gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
Bachelor’s degree in Computer Information Systems or related field.
1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system.
Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
Strong customer service skills.
Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
Effective written and verbal communication skills.
Responsabilities:
Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Participate in meetings and projects or tasks by IT management.
Job Type: Full-time
Pay: $26USD /hr
Schedule: Monday to Friday 8am to 5pm (depending on the operation) - 40 hrs
Work Location: In person - Berea, KY
Salary : $26