What are the responsibilities and job description for the Field Service Representative position at Iron EagleX, Inc.?
Overview
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Job Description:Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Norfolk, VA area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key Army stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success.Job Duties Include (but not limited to):
Provide desk-side training to analysts.Train analysts/operators in a classroom setting. Staff the Help Desk: respond to user requests and work with thePalantirengineering team to troubleshoot issues. Provide feedback to thePalantirengineering team about product.
Qualifications
Required Skills & Experience:
Experience fusing intelligence capabilities in support of operations.Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration. Prior experience withPalantirGotham required. Additional experience withPalantirGaia andPalantirFoundry is a plus. Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner. Ability to travel domestically 25-50% of the time if needed (potential for CONUS and/or OCONUS). Ability to work independently and as part of a team. Strong knowledge of Excel. Military/Special Operation/Law Enforcement experience is a plus.
Education & Certifications
Due to US Government Contract Requirements, only US Citizens are eligible for this role.
Security Clearance
An Active interim TS required, TS/SCI preferred.
Benefits
National Health, vision, and dental plans20 days of PTO and 11 paid holidays Life Insurance Short – and long-term disability plans 401(K) retirement plans Incentive and recognition programs Relocation opportunities
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Job Description:Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Norfolk, VA area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key Army stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success.Job Duties Include (but not limited to):
Provide desk-side training to analysts.
Required Skills & Experience:
Experience fusing intelligence capabilities in support of operations.
Due to US Government Contract Requirements, only US Citizens are eligible for this role.
Security Clearance
An Active interim TS required, TS/SCI preferred.
Benefits
National Health, vision, and dental plans
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