What are the responsibilities and job description for the Online Learning Platform/Program Administrator position at Iron Mountain Inc?
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. Explore different career possibilities to develop your skills and knowledge. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.What We OfferFull Benefits that start on Day oneStarting Salary 50K with bonus potentialFlexible Paid Vacation, 7 Holidays Wellbeing Days401(k) with company match & Employee Stock Purchase ProgramTuition ReimbursementABOUT THE OPPORTUNITYThe Learning Management System (LMS) / Program Administrator is responsible for setting up and maintaining the Digital Operations Moodle online LMS to improve the user experience when using the platform. This includes new user set up, user clean up, responding to inquiries, creating and assigning learning tracks to various job profiles, creating and maintaining required reports, exploring opportunities to improve the layout and design of how training modules are displayed and accessed, and finding new ways to engage our learning such as adding badges to be earned and sending communications about new offerings.The LMS / Program Administrator is also responsible to help track initiatives related to refreshing and creating new content for the Global Digital Operations Training / LMS program, including coordination of learning module translation. The LMS / Program Administrator will review and compile feedback to help us to improve content and user experience. We are looking for a seasoned professional with excellent project management skills, exceptional business acumen and communication skills required to ensure business outcomes are delivered according to expectations. The ideal candidate must also possess technical and design skills related to improving user experience with an online learning platform, other similar applications or web design.We look to our LMS / Program Administrator to be comfortable working independently but collaborating with other team-members on projects. The LMS / Program Administrator will need to take on additional responsibilities related to supporting content creation such as participating in in-take meetings, assisting with script creation, tracking and reporting on development timelines and the training module pipeline and assisting with change management communications to ensure the team is successful. Experience with audio and video editing software to further assist with content creation is a big plus.KEY RESPONSIBILITIESSet up, maintain and improve Moodle Online Learning Management System design, learning paths, reporting and other functionalityManager user access, profiles and learning assignmentsProactively learn more about the features and capabilities of Moodle and implement features to improve user experienceTrack and respond to inquiries and feedback from Moodle usersHelps to plan, manage, and monitor LMS projects to revise or build new content from initiation through implementation, including scope, changes, risk and quality, and communication.Participate in content development meetings, reviews and demos.Build global change management slide decks / communications to support role out of new training modulesRegularly meet with our Continuous Improvement Team to tracking upcoming process changes or new tools in development that could require new training modules or training updatesAssist with coordinating assignment and on time completion tracking of module translations by subject matter experts globallyProduce accurate and timely communications and reporting for all assigned projects.Assist with roll out and training on use of LMS and any changes to the platformProactively build and nurture stakeholder relationships keeping them informed and updated on project progress, actively calling out any risks to delivery.YOUR QUALIFICATIONS3 years administering an Online Learning Platform or similar application to improve user experience3 years of project management experience, preferably related to communications and training..Experience implementing or operating in a shared services model.Analytical and problem solving abilities.Self starter willing to research and learn new technologies and skillsExcellent verbal and written communication skills, English proficiency a mustStrong technical skills related to application design and administration such as user maintenance, report creation, content layout and designKnowledge of Moodle or similar LMS platform, ElevenLabs or similar AI text to voice applications and audio / video editing software a plusWHAT’S IN IT FOR YOU?Be part of an ever evolving global organization focused on growth.Have a support system where you have a safe place to voice your opinion and share feedback.Open space to be creative, strategize, brainstorm, and plan for the future success of the TA function.Global connectivity to learn from 26,000 teammates across 52 countries.Be part of a winning team who embrace diversity, inclusion, and our differences.#CRCategory : Operations GroupIron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERERequisition : J0082280
