What are the responsibilities and job description for the Datacenter Network Support Engineer- Lead position at Iron Systems, Inc?
Job Description
- Server troubleshooting:
- Identify faulty components: DIMM, CPU, motherboard, PSU, BMC. Preferably experienced with Lenovo, Intel, and Dell platform.
- Collect logs
- Update BMC, BIOS firmware
- Perform parts RMA
- Stock take inventory
- Some network troubleshooting:
- Test fiber connectivity
- Find issue with flapping links
- Some project work:
- Rack and stack servers
- Visually inspecting devices to assess equipment status.
- Rebooting routers, servers, storage devices or other equipment
- Providing loop-back cables in order to test circuits remotely.
- Re-seating or replacing components or cables.
- Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
- Cleaning equipment or connectors
- Connecting a client-provided test set or test router to equipment
- Swapping removable storage media
- Installing or replacing modular equipment components.
- Dispatching equipment for repair
- Cleaning fibers
- Taking light levels
- Installing loop backs
- Providing planned maintenance or circuit migration support
- Installing Small Form Factor Pluggable (each an “SFP”) or Gigabit Interface Converters (each a “GBIC”)
- Troubleshooting hardware problems on any device
- Racking and de-racking of any device installed.
- Labeling/inventory equipment plus digital picture and serial number recording
- Tape backup: cassette exchange and storage in strongbox
- Power cycling a router, server, switch and soft booting a server
- Follow data-eradication process.
- Install cables or optics for new circuits.
- Re-connect / disconnect, / replace existing circuits.
- Testing of cables and optics
- Physical Cabling
- Cable Management
- Northbound Cabling (Fiber/Copper/Power)
- Rack/Stack/Jack
- Installation Support (PDU, Network Switches, etc.)
- E-Waste and other clean-up activities
- Proven experience in a network administrator role
- Hands on experience in networking, routing, and switching.
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Ability to set up and configure server hardware.
- Familiarity with backup and recovery software and methodologies
- Great at organizing, prioritizing, and multitasking.
- CCNA, Network , CCNP, CCDP, CCIE or equivalent
- BSc degree in Computer Science or related field or equivalent
