What are the responsibilities and job description for the Collections Representative position at Ironclad Environmental Solutions?
Ironclad Environmental Solutions Collections Representative
Overview of the role:
As a Collections Representative, you will play a crucial role in managing and recovering outstanding
debts. Your responsibilities include tracking overdue accounts, engaging with customers to resolve
payment issues, and implementing effective recovery strategies. You will investigate and resolve
discrepancies in financial records, negotiate payment plans, and ensure compliance with debt collection
regulations. Additionally, you will maintain up-to-date account statuses, alert superiors about
problematic accounts, and prepare reports on collection activities. This role requires excellent
communication and negotiation skills, strong problem-solving abilities, and a keen attention to detail.
This is a hourly position that will report to the Manager of the Accounts Receivable group in a back-office
support role.
Key Responsibilities:
1. Track and monitor accounts to identify outstanding debts.
2. Reach out to customers via phone, email or in-person meetings to discuss outstanding
payments.
3. Resolving Billing/ Invoicing Issues as well as disputes, Prepare and submit weekly collection
report with comments on collection activities and progress.
4. Process customer refunds, process, and review account adjustments, resolve client discrepancies
and short payments.
5. Responsible for monitoring and maintaining assigned customer accounts, collecting remittances,
reaching out to customers via phone, via email. Making account adjustments, maintaining small
balance accounts, customer monthly account reconciliations.
6. Identifies accounts that are uncollectible keeping operations in the know, prior to sending to
collections.
7. Collecting on all past due accounts and tracking progress
8. Enlist the efforts of sales and senior management when necessary to accelerate the collection
process.
9. Assisting with customer and sales tax audits
10. Preparation customers monthly statements and reconciling accounts.
11. Daily /EOM invoicing/Consolidated invoicing, and Sales Tax Adjustments.
12. Update Customers account status and collection efforts by inputting notes into ERP System daily.
13. Develop and implement effective recovery solutions based on individual customer situations.
14. Investigate and resolve discrepancies in financial entries, documents, and reports.
15. Negotiate payoff deadlines or payment plans with AR Manager approval
16. Handle questions or complaints, investigate and resolve discrepancies.
17. Update account status and database regularly.
18. Alert superiors of debtors unwilling or unable to pay when necessary.
19. Adhere to all rules and regulations pertaining to debt collection.
20. Prepare and present reports on collection activity and receivables.
Qualifications:
- 6 years High Volume corporate Collections experience.
- Knowledge of Billing and Collections procedures
- Proficient Excel and v-lookup skills.
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $28
