What are the responsibilities and job description for the Collections Representative position at MC Machinery Systems, Inc.?
Company: MC Machinery Systems, INC - MAC Funding Corporation
Location: Elk Grove Village, IL
Position Title: Collections Representative
Main duties of customer service and customer retention. They will work to support both the credit and collections area and support the entire MAC Funding team administratively. They will primarily focus on reconciling account delinquencies and resolve issues with customers and dealers.
ESSENTIAL RESPONSIBILITIES:
- Call on delinquent loan accounts according to priority and resolving payment delays (US primary – back up for Canada and Mexico)
- Customer service duties including answering customer questions and resolving issues.
- Provide recommendations to cure delinquencies.
- Monitor and issue machine time interlock code system.
- Prepare monthly portfolio reports using excel and our loan database.
- Preparation of weekly and monthly collections and aging reports for communication to sales, MC Machinery Systems and management.
- Account analysis and review for account follow up.
- Terminate UCC and PPSA finance agreement filings.
- Perform administrative tasks such as document scanning, email of statements and filing.
- May act as backup for team on new account set up, fundings, and other tasks.
- Other projects or tasks as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.
- Knowledge of collections best practices and procedures, regulations.
- Working knowledge of ERP systems.
- Proficiency in Microsoft Office products.
- Strong organizational skills and detail oriented.
- Ability to multitask.
- Time management skills with the ability to prioritize.
- Strong desire to work independently and self-motivated.
EDUCATION AND EXPERIENCE:
- 2 Year Degree in Business, Accounting or Finance preferred.
- 2 Years’ experience in collections minimum.
- Bilingual English and Spanish desire
