Leasing Specialist / Resident Coordinator

As a Leasing Specialist and Resident Coordinator position, you will play a crucial role in providing outstanding customer service, fostering strong relationships with employees, peers, vendors, and clients.

Job Details: This job opportunity is a Full-Time position, and the work schedule will require availability for 5 out of 7 days each week, with specific days to be determined.

Pay Range: $55K - $60K ($30-$33p/h) plus $150 commission/unit

Leasing & Sales:

• Greet and positively present properties and amenities to prospective tenants
• Qualify prospects by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Immediately record all telephone and in-person visits on appropriate reports
• Inspect available “market ready” units, communicate related service needs to Operations Manager/Director of Operations
• Follow up with prospects, negotiate leasing terms, and reattempt to close sales (i.e., complete and file Guest Card information form on all clients, send thank-you notes and perform follow-up.)
• Assist in managing leasing inquiries as required, including those from FB Marketplace listings and YardiCRM lead queue
• Conduct market surveys and monitor local market conditions
• Physically inspect community when on grounds, pick up litter and report any service needs to maintenance staff. Inspect move-outs and vacancies
• Maintain awareness of local competition and contribute to marketing strategies

Resident Coordination & Customer Service:

• Welcome residents, manage deliveries, and schedule apartment tours
• Manage FB Marketplace listings and post engaging content in FB groups
• Coordinate move-in day activities, including orientation and key distribution.
• Oversee the office reception area to ensure it is clean, inviting, and organized
• Ensure all resident-related interactions, both in-person and via phone or email, are handled with exceptional customer service
• Manage the package room and secure keys
• Ensure the office reception area is clean and inviting
• Perform administrative tasks such as updating and maintaining accurate client information in Yardi, organizing leases, and handling paperwork

Requirements:

• Minimum of 2 years of administrative/leasing experience with a focus on customer service
• Strong interpersonal and communication skills with a customer-centric approach
• Ability to organize, multitask, prioritize, and thrive in a fast-paced environment
• Positive, friendly, and personable demeanor
• Reliable and punctual with a strong work ethic

Employee Benefits (upon eligibility):

• 20 PTO days annually, which includes vacation and sick time (pro-ration based on hire date)
• 401k company match
• Medical, dental and vision coverage
• Mental health support available through Ginger
• Tuition reimbursement
• Employee referral incentive for successful hires

US Work Authorization is required.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.