Tier 1 Desktop Support Agent (Onsite)

Tier 1 Desktop Support Agent (Onsite)

We have an immediate need for a contract-to-hire Tier 1 Desktop Support Agent to join our client, an IT and cybersecurity managed service provider. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, is passionate about providing an outstanding support experience for our clients, and enjoys continuously learning and growing in their career.

Location: Phoenix, AZ (Onsite)

This job expects to pay about $25 - 30 per hour plus benefits.

What You Will Do:

• Applies customer service and technical knowledge to assist clients with computer and system issues.
• Listens and seeks to fully understand client requests to exceed expectations of service.
• Conducts research, system administration and troubleshooting to understand our clients infrastructure needs.
• Utilizes company provided training, tools, mentors, and ongoing learning to resolve issues and expand skills.
• Ensures response times are quick and effective to appropriately resolve requests.
• Tracks and documents in our ticketing system and builds a knowledge base of client environments.
• Communicates progress updates to clients and internal team members that have been affected by the issue.
• Coordinates referrals to technical, professional, or service personnel depending on the issue.
• Follows up with clients when the issue has been resolved and documents the success in our ticketing system.
• Completes projects and tasks as assigned by management
• Actively participates in learning and is a self-advocate for promotion opportunities

What Gets You The Job:

• High school diploma or equivalent required; bachelor's degree preferred
• 1-2 years of IT support experience; 2 years customer service with demonstrated IT knowledge may be substituted
• Knowledge of systems and applications used to support a call center environment
• Basic to intermediate knowledge of general computing in a company infrastructure
• Current desktops, laptops, servers, and networking
• Current Windows Desktop Operating Systems
• Windows Active Directory (User Management/Administration/Group Policy)
• Common desktop applications including Microsoft Office Suite
• Handles basic issues and problems, then refers more complex issues to higher-level staff
• Demonstrates strong problem solving instincts
• Highly detail oriented
• Works well under direct supervision

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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