Security Officer

What began as a small service station in Bouctouche, New Brunswick in 1924, has grown into the leading regional energy company in Eastern Canada and New England. Named one of Canada’s Top 100 Employers for six consecutive years, Irving Oil operates Canada’s largest refinery in Saint John, New Brunswick, which is located 105 kilometres north of the US border and has reached production rates in excess of 320,000 barrels per day. Irving Oil also operates Ireland’s only refinery, located at Whitegate in Cork County, with a capacity of 75,000 barrels per day. With over 900 fueling locations, we look forward to serving our wholesale, commercial and retail customers every day. We take pride in our operations, but we're about much more. Today, we are known widely for our commitment to the communities where we live and work, maintaining a strong tradition of community service and partnerships in healthcare, the environment, education and youth sports. Ce qui, en 1924, était une petite station-service à Bouctouche, au Nouveau-Brunswick, est maintenant devenu la plus importante entreprise d’énergie régionale de l’Est du Canada et de la Nouvelle-Angleterre. Nommé l'un des 100 meilleurs employeurs au Canada pendant six années consécutives, Irving Oil exploite la plus grande raffinerie du Canada à Saint John, au Nouveau-Brunswick. Située à 105 kilomètres au nord de la frontière américaine, elle produit plus de 320 000 barils par jour. Irving Oil exploite également la seule raffinerie d’Irlande, à Whitegate, dans le comté de Cork, dont la capacité est de 75 000 barils par jour. Comptant plus de 900 établissements de ravitaillement, nous sommes heureux de servir nos clients grossistes, commerciaux et détaillants chaque jour. Nous sommes fiers de nos opérations, mais nous faisons plus que ça. Aujourd’hui, nous sommes connus pour notre engagement envers les communautés où nous vivons et travaillons, tout en maintenant une longue tradition de service communautaire et de partenariats en soins de santé, en environnement, en éducation et en sports pour les jeunes. Job Title Security Officer Who are we? Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation. Here's what you can expect from us: When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals. Job Description What you can expect in a typical day We are currently seeking casual Security Officers to join our team. If you enjoy working in different physical locations, thrive being part of a team, and have a strong security and safety mindset, this could be a great opportunity for you. Our team of Security Officers are the face and voice of Irving Oil in the Saint John area and are the primary contact for all visitors, customers, and employees who access our facilities. Candidates must be available to be scheduled in a 24/7 environment and be willing to work at different Irving Oil locations in the Saint John area. Where this position is considered safety sensitive, our recruiting process involves a pre-employment drug and alcohol screening. Your roles and responsibilities: Welcoming all visitors, employees and customers to Irving Oil by greeting them, in person or on the telephone and maintaining a visible presence at all times Be a primary point of contact for all levels of the business while providing the highest standards of service to all Handle requests, feedback and queries professionally and in a timely manner Being an active member of the team and foster a safe and secure culture, while engaging employees and visitors to enhance their overall experience Be a first point of contact for incoming calls and in-person inquiries and forward them to all appropriate parties efficiently Deal with difficult or unforeseen issues quickly and professionally by answering questions or transferring to appropriate parties when necessary Dealing with all levels of visitors and ensuring the highest standards of safety and security are met Be responsible for all temporary ID passes to visitors, contractors and employees (if required) and ensuring their return upon exit or completion of a task. Be responsible for notifying employees of a visitor’s arrival through appropriate channels Enforce and govern the Facility Access Policy for all people entering the building. Be able to quickly and efficiently respond to any emergency situations by working with the Security Operations Center. Be responsible for contacting all appropriate emergency services and diligently report any incidents directly to the Security Operations Center. Prevent and discourage all unapproved or unlawful entry to the site(s) and engage other security team members when necessary. Be responsible for dispatching security team members, facilities personnel and internal medical staff during any emergency incident or event. Be responsible for coordinating arrival of emergency responders when necessary Be well versed in all security protocols and procedures, while maintaining calm and composure in all emergency situations Deal with difficult people and de-escalate conflict in a professional manner Professional skills Calm demeanor and ability to work well with others. Good customer service skills with the ability to diffuse conflict and de-escalate situations in a professional manner. Able to deal with difficult or unforeseen issues quickly and professionally by answering questions or transferring to appropriate parties when necessary. Able to remain calm; quickly and efficiently respond to any emergency situations by working with the Security Operations Center (SOC). Be well versed in security protocols and procedures. Actively contribute towards a safe and secure culture, while engaging employees and visitors to so they have a good experience when on-site. Education and experience Minimum High School diploma or G.E.D. required. Must have a valid Canadian driver's license. Graduate of a Criminal Justice or Police Foundations program is a definite asset. Previous related work experience is a strong asset. Current First Aid certification is an asset. Experience in customer service is an asset. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants. Job Requirements - Work Experience Job Requirements - Education Diploma / Certification Location Saint John, NB