Senior Quality Manager

Job Title: Senior Quality Manager

Position Overview

As a Senior Quality Manager at Irwin, you will provide strategic leadership in driving continuous improvement and ensuring exceptional quality across all product sales, service, and installation operations.  This critical role involves leading initiatives to optimize processes, enhance quality assurance, and manage the Quality Management System (QMS). You will serve as a key point of contact for quality-related inquiries, collaborating with cross-functional teams to deliver seamless customer experiences and foster positive relationships.  You will also be responsible for the ongoing development, implementation, and maintenance of the QMS, ensuring compliance with relevant standards and driving a culture of quality throughout the organization.

Responsibilities

• Leadership and Team Management:
  • Supervise, mentor, and develop a team of quality engineers and technicians.
  • Foster a collaborative and proactive team environment.
• Quality Management:
  • Lead the improvement, implementation, and sustainment of business value stream wide Quality Management System.
  • Partner with all engineering teams to manage, improve, and execute APQP processes on new and existing products.
  • Develop and implement quality control procedures and policies to ensure compliance with industry standards and regulations and reduce cost of quality.
  • Analyze quality data and metrics to identify trends, root causes, and opportunities for improvement across the business value stream.
  • Oversee the inspection and testing of materials, products, and processes to identify defects or areas for improvement.
• Continuous Improvement:
  • Lead process optimization and quality assurance initiatives by continuously evaluating and improving existing quality processes, identifying areas for optimization and implementing effective solutions.
  • Collaborate with cross-functional teams to implement best practices and improve product/process quality.
  • Develop training materials that support quality standards and processes.
• Audits and Compliance:
  • Plan and conduct internal and external audits to ensure adherence to quality processes.
  • Leads collaborative efforts to improve overall quality performance.
  • Track quality performance metrics that drive continuous improvement.
• Customer Focus:
  • Supports CTS team on quality-related inquiries from customers and stakeholders.
  • Manage customer complaints related to product quality and develops focus for process improvement.
  • Leads higher level quality resolution on customer complaints and internal areas for improvement.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related field preferred.
• 10 years of experience in quality management within a manufacturing environment desired; experience in furniture or similar industries is a plus.
• 2 years of experience in a management or leadership role preferred. 
• Strong knowledge of quality management systems (e.g., ISO 9001) and quality control tools (e.g., quality assurance, problem solving, performance tracking, control plans, etc). 
• Solid experience in APQP processes related to new product launch and product life cycle support.
• Strong computer skills needed to analyze data, track trends, and develop reports.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and loud machinery.  The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA Status: Exempt

Compensation: $100,000 - $120,000 per year. This reflects a good faith estimate salary range. Individual pay is determined on several factors, including but not limited to: relevant work experience, job-related knowledge, skills, and complexity of the role. 

Salary : $100,000 - $120,000