Commercial Administrator

Job Description:

Isaac Heating & Air Conditioning is seeking a Commercial Administrator for their Rochester, NY location. This position is designed to support commercial technicians and clients through various administrative tasks, as well as supporting their peers within the organization.

Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Western, Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company. 

Responsibilities:

• Answer commercial questions and assisting the contact center with booking service calls and scheduling service work orders from emails and portal clients
• Provide customer support/answering questions
• Provide administrative support to field technicians and sales staff
• Assist with account management, retention, and updating client records
• Responsible for proactively scheduling maintenance visits with customers and technicians
• Analyze and manage the maintenance schedule, making adjustments as necessary
• Ensure all expected work from the previous day is completed, follow up and address discrepancies as needed
• Assist with the administration of new maintenance agreements and renewals
• Perform other duties/responsibilities as assigned by your manager(s)

Job Qualifications:

• High School Diploma or equivalent required
• Proficient with Microsoft Office
• Understanding of HVAC and/or Plumbing industry preferred
• Service Titan experience preferred
• 2 years of administrative and/or customer service experience preferred

Competencies:

• Ability to multi-task in a fast-paced work environment
• Possess strong interpersonal skills with a professional aptitude and demeanor
• Address, analyze, and respond effectively to any situation
• Excellent organizational and prioritizing skills
• Results-driven and customer-focused decision making

What can we offer you?

• Competitive wages
• Paid Personal Days
• Paid Holidays
• Comprehensive benefits package
• 401k Plan

The starting base range for this position is $21 to $26 an hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range. 

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.