Assistant Store Manager - Flagship Soho

ISABEL MARANT

Founded in Paris in 1995, Isabel Marant is an icon of cool French style with a love of materials that live and travel, drawing inspiration from all over the world to irreverently refresh the urban wardrobe. Embodying a new vision of luxury, Isabel Marant offers a relaxed and effortless take on luxury clothing and accessories for men and women, seductive, intuitive and always disruptive.

Our Flagship location is seeking a rockstar Assistant Store Manager!

Job Summary:

As the Assistant Store Manager at Isabel Marant's flagship location in Soho, you will play a pivotal role in supporting the Store Manager in all aspects of daily operations and sales management. From overseeing the sales team to maintaining client relationships and implementing sales strategies, you'll be instrumental in driving the store's success.

Responsibilities:

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.
• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.
• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in the recruitment and training of Sales Advisors.
• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.
• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.
• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.
• Develop a stylist program to enhance consignment business.
• Handle customer complaints and after-sales issues with professionalism and efficiency.
• Conduct product knowledge training sessions for the team.
• Gather and relay product feedback from clients and team members.
• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.
• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.
• Adhere to and enforce brand procedures and policies at all times.

Requirements:

• 5 years of experience in Luxury Retail Management.
• Demonstrated expertise in customer service, including conflict resolution.
• Possess an established clientele book.
• Sales and customer service-oriented with a strong motivation to excel.
• Fashion-savvy with impeccable presentation and a pleasant personality.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Detail-oriented and enthusiastic with a collaborative mindset.

Compensation:

Competitive hourly rate quarterly bonus that is based on individual objective and store goal. Additional bonus of $250 per month per sales associates reaching their monthly individual targets.

Benefit Offering:

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• STD and Employer Sponsored Life Insurance
• 401K
• PTO Package (Vacation, Personal, Sick)
• Pet Insurance
• Clothing Allowance (2 semesters a year)
• Uniform upon guideline per season (2 semester a year)

Isabel Marant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.