Discharge Coordinator

JOB DESCRIPTION

POSITION/TITLE: Discharge Coordinator

ADMINISTRATIVE SUPERVISOR: Programs Supervisor

FLSA STATUS: Hourly, Nonexempt

POSITION SUMMARY: Provide aftercare placement services and referrals for clients completing/discharging from our program, while maintaining good working relationships with referral sources. Will work closely with other departments such as Clinical, Programs and Operations to ensure the best care for the clients. Will also coordinate the monthly onsite and off-site visits, call families and meet any needs/concerns they may have.

QUALIFICATIONS:

• High School Diploma

SKILL SETS:

Punctual, professional, detail oriented, personable, goal oriented, Microsoft office programs such as Word, Excel, etc. Leadership skills, Ability to work as a part of a team. Management skills, time management skills, Oral and Written skills. Planning and organizational skills.

JOB SPECIFIC FUNCTIONS:

• Track completion dates for all inpatient clients.
• Maintain a clean and organized workspace/environment.
• Provide referral services for all inpatient clients.
• Stay in communication with client’s families/loved ones.
• Sign completions up for CARES Isaiah House app upon completion.
• Any other tasks assigned by the immediate supervisor.
• Communicate between families and IH staff effectively.
• Follow directives of Lead Programs Staff and/or Executive staff.

MANDATORY REQURIREMENTS:

• Adheres to Isaiah House policies and procedures.
• Attends mandatory in-service and other trainings/educational programs as required.

KEY PERFORMANCE INDICATORS (KPIs):

• Refer clients to sober living upon completion.
• CARES app users increase.
• Client’s completion/discharge dates.
• Update all transition emails and appropriate Teams feeds with discharge information.
• Contact all families upon admission to the program.
• Remain in contact with families efficiently.
• Compiles visit lists and verifies clients returned safely from visits.
• Attend the Family Day one Saturday per month on the date that it is scheduled by Executive Staff.
• Assist in maintaining transition emails/KIPU documentation.
• Effectively monitors all mail for the facility as well as distribution of said mail.