What are the responsibilities and job description for the SUPPORT ENGINEER (HYBRID) position at ISI Enterprises?
ISI is looking for a proactive and customer-focused Support Engineer to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties / Responsibilities :
- Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
- Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
- Troubleshoot Windows, Mac, and Linux operating systems
- Assist with resolving basic API integrations and connectivity issues.
- Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
- Perform end user management and account provisioning.
- Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
- Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
- Conduct proactive system health checks to maintain operational efficiency.
- Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
- Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
- Maintain detailed and accurate documentation of support activities while ensuring data security.
- Work closely with team members to ensure efficient issue resolution.
- Follow and enhance standardized processes and checklists to improve service quality.
- Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.
Qualifications :
What we offer :
Industrial Security Integrators, LLC (IsI) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.
IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.
Salary : $75,000 - $82,000
