What are the responsibilities and job description for the Lead Server position at Isla Bella Beach Resort?
Key Responsibilities:
Guest Service:
- Provide exceptional guest service, ensuring guests are satisfied with their dining experience.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Ensure all servers are attentive to guests' needs, including food and beverage service.
Team Leadership:
- Lead, coach, and mentor a team of servers, ensuring high levels of professionalism and customer service.
- Conduct pre-shift meetings to communicate daily specials, menu changes, and other important information.
- Assign server sections and manage the flow of the dining room to ensure efficient service.
Operational Support:
- Collaborate with the kitchen staff to ensure that food orders are correct and timely.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.
- Ability to lift and carry items up to 25 lbs.
- Knowledge of food and beverage pairings.
Training & Development:
- Assist in the directing new servers, ensuring they understand menu items, and service protocols
- Provide ongoing feedback to servers, helping them improve their performance and guest interactions.
Administrative Duties:
- Participate in team meetings and contribute to discussions on service improvements.
Requirements and skills
- Proven Restaurant Leadership Server and Waitress experience.
- Hands-on experience in cashier duties.
- Attention to cleanliness and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
- High school diploma is a plus but not required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
