Front Desk Receptionist/Customer Service

Job Description
Position Title

Department

Reports to

Front Office Coordinator

Front Office

Office Manager

Employment Status

FLSA Status

Effective Date

Temporary Full-Time Part-Time

Non-Exempt Exempt

03/01/2018
Position Summary
The Front Office Coordinator acts as the first point of contact for Island Doctors. The Front Office Coordinator attends to patients on the phone and in person, coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Greet patients and visitors, in person or on the telephone in a professional manner
• Assist patients with questions or refer questions to appropriate person in the office.
• Answer incoming calls and triage calls appropriately to clinical staff and other key personnel as necessary.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Confirm appointments the day prior.
• Create new patient charts by collecting demographic information, insurance cards, photo IDs, and completed new patient forms. Update established patient charts by verifying the information on file is current.
• Verify patient insurance eligibility and benefits using online tools provider by the payors.
• Collect copays due at the time of service. Advise and collect on patient balances due.
• Post charges from visit according to providers record of treatment, adhering to coding education provided by MRA team, and following Federal, State, and payor specific guidelines.
• Record daily totals such as Weight Loss, Provider totals, and copays collected; balance these totals against the Day Sheets.
• Ensure faxes are placed on the patient chart for provider review in a timely manner. File charts alphabetically by the end of the day.
• Provide general information about Humana’s products and value to Medicare patients. Work with Marketing team and Humana Representatives on recruitment initiatives.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent required
• 1 years of medical office experience required
• Strong customer service skills
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently or as part of a team
• Dedication to maintaining confidentiality of all patient records

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $15 - $17