Sales & Marketing Coordinator

JOB TITLE: Sales & Marketing Coordinator

REPORTS TO: Sales & Marketing Manager

DEPARTMENT: Marketing

FLSA STATUS: Hourly / Seasonal

Job Summary

Island H2O Water Park is seeking an enthusiastic and detail-oriented Sales & Marketing Coordinator to support our sales and marketing team in executing group sales events, promotional activities, and guest services. This role plays a key part in ensuring a seamless experience for guests by coordinating event logistics, processing payments, handling inquiries, and assisting with promotional campaigns. If you’re a creative, fun person with a knack for organization, we want to hear from you!

Specific Duties And Responsibilities

• Coordination: Work with Island H2O team to develop and plan group events, including youth visits, corporate events, catered events and consumer events. Communicate with park departments to make all necessary arrangements
• Guest Relations: Meet guests day of visit and help facilitate guest experience. From getting guests into park to ensuring timely food delivery, all aspects should be a premium experience. Build good customer relationships by communicating with them frequently and in a professional manner.
• Follow Up: Post event, send event evaluation to ensure exceeding client expectations. Report on event ratings weekly to management.
• Park Booking Systems: Input all necessary details into park systems to ensure accurate client bookings. Report on business weekly to manage park expectations.
• Account Service and Management: Maintains an accurate, organized, and up-to-date file management system to efficiently service client and park. Follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Self: Ensure professional development to enhance work knowledge, skills, and abilities. Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations, and requirements.
• Administrative: Handle incoming inquiries including answering phone and email inquiries.
• Content Creation: Assist the marketing team with content creation such as filming social videos, taking photos for social, assisting with digital creation & more.
• Assume additional responsibilities as assigned and needed to support the sales and marketing team.
  
  

Qualifications

Education: High School level education – legally able to work

Experience: Some experience preferred within the theme park, entertainment, or hospitality industry. This is an entry level position with training provided.

• Likes to have FUN!
• Organized!
• Strong written and oral communication skills
• Computer skills and knowledge of business-related software such as Microsoft Word, Excel, and Power Point a plus.
• Must have a proactive, goal-oriented, can-do attitude.
• Positive and effective customer service skills.
• Must possess a valid driver’s license and be at least 18 years of age.
• Must be able to pass a criminal, drug, alcohol, and social security background check.
• Must be able to work varied shifts, including evenings, holidays and weekends.
  
  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk or stand for extended periods of time. (Operation Hours)
• While performing the duties of this job, the team members regularly required to use hands to finger, handle, or feel; reach with hands and arms; and read, talk, and hear.
• The team member frequently is required to sit, stand, walk, stoop, kneel, push, pull, crouch or crawl. The team member is occasionally required to climb or balance.
• The team member must regularly lift and/or move up to twenty-five pounds, frequently lift and/or move up to a fifty pounds with assistance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• The team member may be exposed to weather conditions prevalent at the time.
• The noise level is generally moderate to high