Hotel Front Desk Agent

We are seeking a welcoming and professional Front Desk Agent to join our team in beautiful Newport, RI. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and ensuring each guest’s experience reflects the charm and hospitality of our hotel and location.

Benefits:

• Group insurance, including medical, dental and vision, in addition to company-paid life insurance
• Optional insurance plans include Short and Long-term disability, Accident and Critical Illness
• 401K retirement program with employer match 
• You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays 
• Hotel discounts throughout Main Street Hospitality’s hotel portfolio 
• Career development, child reimbursement and more! 

Responsibilities:

• Perform all check-in and check-out tasks
• Manage Online and phone reservations 
• Inform customers about payment methods and verify their credit card data 
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to  accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event  attendees, like wedding guests
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments 

Qualifications:

• Work experience in guesr facing role required, experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Guest service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.  
• Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
• Very self-confident and mature; able to manage systems, employees, and demanding guests
• Extremely self-sufficient with good analytical, administrative, and problem-solving skills
• Good discretion and independent judgment in evaluating data and determining courses of action
• Ability to interpret, and implement management policies or operating practices
• Good self-discipline with an ability to complete tasks independently
• Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law