We are seeking a welcoming and professional Front Desk Agent to join our team in beautiful Newport, RI.
As the first point of contact for our guests, you will play a vital role in delivering exceptional service and ensuring each guest’s experience reflects the charm and hospitality of our hotel and location.
Benefits :
- Group insurance, including medical, dental and vision, in addition to company-paid life insurance
- Optional insurance plans include Short and Long-term disability, Accident and Critical Illness
- 401K retirement program with employer match
- You work hard and deserve time to unwind and relax.
That’s why we offer paid time off including vacation days, personal days and holidays
Hotel discounts throughout Main Street Hospitality’s hotel portfolioCareer development, child reimbursement and more!Responsibilities :
Perform all check-in and check-out tasksManage Online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUp-sell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsQualifications :
Work experience in guesr facing role required, experience as a Hotel Front Desk Agent, Receptionist or similar role is a plusUnderstanding of how travel planning websites operate, like Booking and TripAdvisorGuest service attitudeExcellent communication and organizational skillsDegree in hotel management is a plusWillingness to work at peak hours, which may include evenings, holidays, and weekends.Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other partiesVery self-confident and mature; able to manage systems, employees, and demanding guestsExtremely self-sufficient with good analytical, administrative, and problem-solving skillsGood discretion and independent judgment in evaluating data and determining courses of actionAbility to interpret, and implement management policies or operating practicesGood self-discipline with an ability to complete tasks independentlyAbility to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional mannerWe are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
