What are the responsibilities and job description for the Insurance Customer Service Representative position at Island Insurance Agency?
Company Description
Island Insurance Agency is a boutique insurance agency focusing on specialized commercial industries and mid to high end personal insurance.
Role Description
This is a full-time on-site role for a Personal Lines Insurance Customer Service Representative at Island Insurance Agency located in Bronx, NY. The Customer Service Representative will be responsible for assisting customers with insurance inquiries, quotes, policy changes, claims processing, and ensuring customer satisfaction.
Qualifications
- NY State Property & Casualty Insurance License is a requirement
- 3 - 5 years of personal lines service or account management experience
- Strong Customer Service and Customer Support skills
- Excellent communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Knowledge of insurance policies and procedures is a plus
- Proficiency in agency management and insurance company systems
- Ability to work independently and collaboratively
- High school diploma or equivalent required, Associate's or Bachelor's degree preferred