MHS Leasing Manager III

Why Island Palm Communities?

Teamwork, innovation, and mutual respect. At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. Our team members are committed to helping people in the communities we serve, and we reward our team’s passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.

As part of WinnCompanies, we are a nationally recognized leader in property management and development. With 3,700 team members working across 600 locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Our Benefits:

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program
• Employee Discount Programs
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Job Summary: Responsible for overall operation of the Leasing Center to achieve property’s occupancy and income objectives. The Leasing Manager III oversees property leasing for properties larger than 2500 units and with more than five leasing consultants and an Assistant manager.

Reports to (Job Title): Operations Director

• Develop, implement and manage a program of reaching inbound families in advance. Ensure all incoming families are assigned homes within the approved / designated maximum window of time homes can be held, in order to minimize vacancy loss. Build and maintain a working relationship with the Military Housing Office. Facilitate working relationships with the community centers and work closely with managers to ensure a smooth move in process with resident. Communicate challenges and resource needs to the Marketing and Communications Manager. Manage traffic and evaluates offers and prospect closure rates.
• Plan, develop and implement Leasing Center objectives. Lead, manage, train, and develop leasing consultants to perform all leasing functions effectively (including telephone techniques, greeting/qualifying/demonstrating, follow-up and sales tools).
• Work closely with the COM and maintenance department to communicate turnover demand, move in schedules and coordinate resources
• Represent the property in a professional manner, including the presentation of Leasing Center(s) and model home(s). Ensure compliance with Fair Housing Guidelines, manage the Reasonable Accommodation and Modification Program, and ensure all information provided to prospective residents is accurate. Serve as leasing consultant and perform leasing functions as necessary
• Participate in hire, termination, and progressive discipline for leasing staff. Actively participate in recruitment process for all personnel and structure or compensation adjustments personnel. Conduct quarterly and annual performance reviews for all direct reports.
• Manage and maintain multiple waitlists, including “scrubbing” of waitlists. Maintain an accurate, working waitlist to support maximum occupancy. Manage the leasing staff and operational procedures ensuring potential residents are promptly qualified and placed on the appropriate wait lists.
• Responsible for meeting budgeted occupancy and financial goals. Responsible for monitoring occupancy rates and vacancies