Inside Sales Representative

Isoclima’s Mission Statement: Designing and producing high quality, hi tech, custom glazing solutions, staying ahead of our customers’ expectations in terms of innovation and excellence.

Company Overview:
Isoclima Specialty Glass is a leading provider of high-performance glass solutions for security, defense, transportation, and architectural applications. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the industry. We are seeking an Inside Sales Specialist to join our team and support our continued growth.

Position Summary:
The Inside Sales Specialist at Isoclima Specialty Glass is responsible for supporting the sales team by managing estimates, data mining, following up on quotes, and providing exceptional customer service. This role involves direct interaction with customers to ensure a seamless experience from inquiry to order fulfillment. The ideal candidate is detail-oriented, proactive, and possesses strong communication and organizational skills.

Key Responsibilities:

· Perform data mining to identify sales trends, customer insights, and market opportunities to drive business growth.

· Prepare and provide accurate estimates to customers in a timely manner, ensuring alignment with Isoclima’s pricing structures and lead times.

• Follow up on quotes to maximize conversion rates and maintain strong customer relationships.
• Serve as the primary point of contact for customer inquiries, providing prompt and professional responses.
• Collaborate with the sales, production, and engineering teams to ensure product specifications meet customer expectations.
• Maintain and update customer records, quotes, and order details in Isoclima’s CRM system.
• Identify customer needs and recommend appropriate glass solutions from our product portfolio.
• Assist in processing orders, coordinating with internal departments to ensure seamless transactions.
• Support the sales team with data analysis, reports, and tracking key performance indicators.
• Handle customer concerns professionally, escalating issues when necessary to maintain customer satisfaction.
• Stay informed about industry trends, Isoclima’s product offerings, and competitor activities.

Qualifications & Skills:

• Bachelor’s degree in Business, Sales, or a related field preferred, or equivalent experience.
• Experience in Inside sales, customer service, or a related role, preferably in manufacturing or specialty glass.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
• Ability to multitask, prioritize workload, and meet deadlines.
• Excellent problem-solving skills with a customer-focused mindset.
• Attention to detail and accuracy in handling customer transactions.
• Experience in glass, glazing, or related industries is a plus.

Other Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Light Work: Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects.

Occasional weekend, evening, and holiday work is required to perform the duties of this job.

Travel:

Very Little

Benefits:

Isoclima Specialty Glass offers the following benefits package to all full-time employees.

• Health, vision, and dental insurance
• Life insurance and short-term disability insurance offered at no-cost to employee
• Paid vacation days and ten (10) paid company holidays
• 401k retirement savings program
• Unum supplemental insurance

For positions requiring access to technical data, Isoclima Specialty Glass may have to obtain export licensing approval from the U.S. Department of Commerce – Bureau of Industry and Security and/or the U.S. Department of State – Directorate of Defense Trade Controls. As such, applicants for this position – except for U.S. Citizens, U.S. Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may be subject to a U.S. export control license review process.

Isoclima is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• East Butler, PA 16029 (Required)

Ability to Relocate:

• East Butler, PA 16029: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50,000 - $55,000