Inside Sales Support - Detention

Overview: The Inside Sales Support-Detention position plays a key role in ensuring smooth communication between the company and its customers, providing order updates, estimated ship dates, and other requested information. This position involves daily interaction with management, updating logs related to quotes, orders, and production, while maintaining a professional and knowledgeable image. The individual will foster teamwork, support inter-company collaboration, and follow up on quotations. They will also begin learning the Workwise system for quoting and may be required to travel for training or customer events. Strong communication, organizational skills, and a basic understanding of the manufacturing/production industry are essential for success in this role. The duties outlined are not exhaustive and may be expanded as needed.

Position Relationships: Sales Manager, Sales Representatives

Reports To: Sales Manager Direct Reports: N/A

Key Internal Relationships: Sales Team, Marketing, Operations, and Customer Service

Pay: $18-$20/HR.

Key Tasks:

• Participate in daily production meetings and provide customers with timely order status updates as needed.
• Respond promptly to customer inquiries, including requests for estimated ship dates and order updates.
• Keep management informed of all activities, ensuring timely and accurate updates to key reports, including the Quote Log, LOI Log, and PO Log.
• Maintain a professional and knowledgeable demeanor in all interactions with customers.
• Promote team collaboration and foster supportive relationships across departments.
• Follow up with customers after quotations to ensure satisfaction and address any additional needs.
• Begin familiarization with the Workwise system for quoting and sales operations.

Qualifications:

·· Strong communication and interpersonal skills, with the ability to build lasting relationships with clients and colleagues alike.

· Knowledge of CRM systems and sales software.

· Capable of working autonomously while contributing effectively in a collaborative team environment.

· Excellent organizational and time-management skills.

· Ability to handle multiple tasks and prioritize effectively.

· Knowledge of the manufacturing/production industry is preferred but not required.

· A proactive, results-driven mindset with a strong desire to learn and grow.

Additional Information: Light travel may be required for training sessions, customer meetings, or industry events.

For positions requiring access to technical data, Isoclima Specialty Glass may have to obtain export licensing approval from the U.S. Department of Commerce – Bureau of Industry and Security and/or the U.S. Department of State – Directorate of Defense Trade Controls. As such, applicants for this position – except for U.S. Citizens, U.S. Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may be subject to a U.S. export control license review process.

Isoclima is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Selma, AL 36703 (Required)

Ability to Relocate:

• Selma, AL 36703: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20