IT Support Analyst

Please no 3rd parties or C2C.

Must be a US Permanent Resident or Citizen.

We are unable to sponsor currently.

Job Title : IT Support Analyst

Location : Syracuse, NY (On-site)

Job Type : Full-time, direct hire

Pay Range : 25 / hr - 28 / hr

About the Role :

We are seeking an IT Support Analyst to provide technical assistance across multiple locations. This role involves troubleshooting hardware and software issues, managing network infrastructure, and supporting user accounts and systems to ensure seamless operations. The IT Support Analyst will report directly to the Director of IT and play a key role in maintaining and enhancing the company's IT environment.

Key Responsibilities :

• Provide technical support for hardware and software systems across the company.
• Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices.
• Manage user account creation, configuration, and setup.
• Oversee wireless network management and access point configuration.
• Administer Windows updates and Exchange Management Console.
• Maintain and manage file share permissions and network file share servers.
• Analyze and remediate hardware and system-related issues.
• Ensure optimal performance and availability of IT systems.
• Contribute to enhancing cybersecurity measures.
• Work independently, exercising sound judgment in resolving technical challenges.
• Automate routine tasks using scripting and develop basic programs to optimize IT operations.
• Provide first and second-level user support.
• Participate in on-call, off-hours support on a rotating basis.

Qualifications :

Education & Experience :

Technical Skills :

Certifications (Preferred but not required) :

Soft Skills :

Why Join Us?

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.