Quality Assurance Manager

Join ISSPRO, Inc., a reputable American manufacturer with a rich history of delivering high-quality products. Be part of a team that values customer service, craftsmanship, and innovation. If you are a dedicated Quality Assurance Manager seeking a challenging yet rewarding opportunity, we invite you to apply and contribute to our legacy of excellence.

Job Summary and Responsibilities:
The Quality Assurance Manager is responsible for overseeing the Quality Management System. Is the interface between ISSPRO and the customers in all quality related communications. Document customer complaints, determine root cause, develop corrective action plans and validate countermeasure effectiveness.

Works with external suppliers, customers, and internal personnel in pursuit of continuing improvement practices and problem resolution.

Schedules, plans and conducts internal quality audits to assess the degree of compliance to the QMS as well as ISO 9001, ISO/TS 16949 Quality System Objectives.

The Quality Manager monitors and reports the status of quality objectives of the organization regularly to senior management. Operate as a member of the Material Review Board and other related matters. Provides appropriate quality assurance to ensure company goals are met as well as provide technical and operational guidance and training to company staff as directed by senior management.

Qualifications:

• Bachelor's Degree in a technical or engineering discipline, or equivalent on-the-job experience.
• Prefer QMS (Quality Management System) or TQM (Total Quality Management) Certification.
• 4 or more years of progressive experience in the Quality Area (manufacturing company experience).
• Knowledge of IATF 16949 requirement for annual UL audit.
• Demonstrated experience in evaluating, monitoring, measuring and/or reviewing quality control and assurance processes and making recommendations for improvement/efficiencies.
• Stong relationship building skills with ability to collaborate and work effectively with customers and colleagues.

Skills and Abilities:

• Thorough understanding of ISO 9001, ISO/TS 16949 and experience in the implementation of quality system processes. Experience in conducting and assisting in audits.
• Good presentation skills; ability to interface professionally with staff, suppliers, and customers. Demonstrated excellent written and oral communication skills.
• Ability to communicate effectively across all levels of the organization.
• Expertise in numerical and statistical analysis. Report writing. Proficient in procedure writing, flowcharting, problem solving tools (fishbone diagnosis), etc.
• Experience in performing root-cause analysis of process related failures and the creation of logical, analytical, relevant and succinct reports.
• Experience applying quality assurance to services.
• Demonstrated teamwork and organizational skills.

ISSPRO, Inc. is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We provide reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974 and Title 1 of the American with Disabilities Act of 1990.

Applicants who need accommodation in the job application process should contact us.

ISSPRO, Inc. participates in E-Verify and conducts pre-employment drug testing and background screening in accordance with law/regulation.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• ISO 9001: 4 years (Preferred)

Ability to Commute:

• Portland, OR 97211 (Required)

Ability to Relocate:

• Portland, OR 97211: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $110,000