What are the responsibilities and job description for the IT Support Specialist position at iSuite?
Information Technology Opportunity: I.T. Support Specialist
iSuite L.L.C. is seeking a qualified professional to join our Information Technology team. iSuite is a business support services organization formed in 2023. The organization provides business development and pursuit, estimating, safety, accounting, human resources, information technology, marketing, and training services to clients within the Architecture, Engineering, Construction (A/E/C) industry.
This shared-services company supports the IMI business units and provides a uniform, employee-based culture founded on our Support the Build mentality. This mentality aligns with our employee-owned company so that all personnel take an owner’s mindset approach to our business. iSuite is headquartered in Nashville, TN and has branches in Granite City, IL, Chesterfield, MO and Charlotte, NC.
We are currently looking for an I.T. Support Specialist to join our Information Technology team located at our office in Charlotte, NC. Our ideal candidate for an I.T. Support Specialist is someone who has 3-5 years of experience in Tier 2 Support, who can troubleshoot and resolve complex technical issues beyond Tier 1 support while delivering exceptional customer service to the IMI organization.
Primary responsibilities for iSuite’s I.T. Support Specialist include:
- Providing advanced technical support and troubleshooting for hardware, software, and network issues.
- Addressing and resolving issues that have been escalated from Tier 1 support, ensuring that solutions are provided in a timely and efficient manner.
- Conducting root cause analysis and implementing preventive measures to minimize recurring issues.
- Assisting in the installation, configuration, and maintenance of IT systems and infrastructure.
- Collaborating with cross-functional teams to address and resolve technical challenges.
- Documenting and maintaining accurate records of technical issues, solutions, and best practices.
- Staying updated on the latest industry trends and technologies to provide informed support.
Primary qualifications for iSuite’s I.T. Support Specialist include:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3-5 years of demonstrated experience as an IT Support Specialist, particularly in Tier 2 support.
- Comprehensive understanding of operating systems, networking, and common software applications.
- Expertise in troubleshooting hardware, software, and network issues.
- Outstanding problem-solving skills and meticulous attention to detail.
- Strong communication and interpersonal abilities.
- Capability to work both independently and collaboratively within a team.
- Preferred certifications, such as CompTIA A and Microsoft Certified: Modern Desktop Administrator, are an asset.
COMPENSATION AND BENEFITS:
- Employee Stock Ownership Program
- Experience based salary
- Discretionary Annual Bonus'
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k with Discretionary Company Contributions
- Paid Time Off (Vacation; Sick Time)
- Paid Company Holidays
- Paid Parental Leave
- Tuition Reimbursement Program
- Employee Assistance Program
- Gym Reimbursements
DIVERSITY:
Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.
WHY iSuite L.L.C?
At the IMI companies, we don’t just admire thinking outside of the box, we encourage it. IMI knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why IMI companies work every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make the IMI companies an ideal career destination.
Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, APPLY TODAY!
EOE/M/F/V/D
