What are the responsibilities and job description for the Production Support Specialist position at Smart IT Frame LLC?
Role: Production Support.
Location - Charlotte, NC / Jacksonville, FL (Hybrid)
Full Time
3 or more years in Production Support, Performance Testing, and/or related technical environment
3 or more years working in a Linux environment
3 or more years analyzing log data in Splunk
3 or more years performing root cause analyze of complex technical issues
Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
Scripting in Bash and/ or Powershell
Enjoys solving problems
Detail oriented and organized
Analyze Java heap and thread dumps
L3 Production Services Lead able to work independently and drive resolution of complex issues. Strong analytical skills required to determine root cause of technical issues. Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues. Must have a firm grasp on day to day use of Linux. Experience writing SQL to query data required. Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) required. Must be able to create and modify utility scripts written in bash, Powershell, etc. Must have previous experience with Splunk or another log aggregation tool. Must have previous experience analyzing root cause for complex technical incidents. Ability to analyze Java heap and thread dumps strongly preferred.
Salary : $85,000 - $100,000
