Computer User Support Specialist

Minimum Clearance Required

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, including the Department of Defense. We are seeking a Computer User Support Specialist to support our customer’s operations at Offutt AFB, NE. This effort provides our Government customer with intelligence support services. This position will be on-site and will require an active Top Secret/SCI Clearance with NC2/ESI, SAP STO eligibility, and CI polygraph eligibility.

Responsibilities:

• Deliver IT support through phone, in-person, and email channels to address user needs
• Create and refine Tactics, Techniques, and Procedures (TTPs) and Standard Operating Procedures (SOPs) to strengthen user engagement
• Diagnose and resolve hardware and software issues within desktop computing environments
• Assist users with navigating systems, utilizing applications, and resolving technical questions
• Record and maintain documentation of common issues and solutions to streamline future support efforts
• Work collaboratively with IT teams to escalate and address complex technical challenges
• Provide user training and guidance on system features, tools, and best-use practices
• Maintain accurate logs of support tickets, issue resolutions, and recurring technical concerns

Qualifications

Essential Requirements:

• US Citizenship
• Active TS/SCI, NC2/ESI, SAP STO Eligibility, pass a CI polygraph examination

Required Experience:

• Minimum five (5) years of relevant experience with and/or education in IT customer support; such as telephone, in-person, and email
• Minimum five (5) years of relevant experience with and/or education developing TTP/SOP to support end user engagement
• Minimum five (5) years of relevant experience with and/or education troubleshooting hardware/software issues on a desktop environment

Education and Certifications:

• A Bachelor of Science degree from an accredited college or university
• Current DoD 8570.01-M IAT Level II certification or current DoD 8140 certification

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status. 

Salary bands have not yet been determined for this opportunity. I2X Technologies considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, and market and business considerations when extending an offer. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand, and climb stairs and steps. May require walking long distance from parking to workstation. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and the public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.