What are the responsibilities and job description for the Level 2 Field/Help Desk Technician (MSP) position at IT Link Now?
About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.
Position Overview: We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. You'll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.
If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we'd love to hear from you! Apply now and become part of the IT Link Now family.
Requirements
Responsibilities:
Perks:
Position Overview: We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. You'll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.
If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we'd love to hear from you! Apply now and become part of the IT Link Now family.
Requirements
Responsibilities:
- Provide exceptional on-site technical support to clients
- Troubleshoot hardware and software issues promptly
- Install, configure, and maintain IT equipment, including servers, workstations, and networking devices
- Collaborate with other team members to resolve complex technical problems
- Conduct regular system maintenance and updates
- Document all service activities accurately
- Ensure compliance with security protocols and best practices
- Reliable transportation, Driver's License
- High school diploma or equivalent
- Relevant certifications (e.g., CompTIA A , Network , CCNA, Others)
- Proven experience in IT support, preferably in an MSP environment
- Strong knowledge of Windows operating systems, hardware, and networking
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
Perks:
- Competitive salary based on experience
- Health benefits
- Professional development opportunities
- Collaborative and supportive work environment
- Opportunities for growth within the company
