Front Desk/Intake Specialist

Front Desk/Intake Specialist

The Front Desk/Intake Specialist is responsible for assessing eligibility for service requests based on the South Carolina Medicaid Guidelines. Responsible for greeting clients, scheduling follow-up appointments, answering phones, completing initial paperwork, coordinating pre-intake and all initial appointments for new individuals presenting for services. Will make referrals to community resources as applicable, office, hospital and/or community-based work as appropriate. Also responsible for supporting the needs of the front desk area and administrative office.

Responsibilities:

· Greet and assist visitors in a professional and friendly manner

· Manage calendars and schedule appointments

· Perform clerical tasks such as data entry and filing

· Assist with project coordination and support various departments as needed

· Answer phone line, provide customer support and address inquiries or concerns promptly

· Utilize EHR systems for booking appointments or processing information

· Handle clinical administrative tasks if required

· Support administrative office operations if necessary

Skills:

· Proficient in Calendar management

· Strong organizational abilities

· Experience in clerical duties

· Familiarity with behavioral health or clinical administrative tasks is a plus

· Ability to computerize information effectively

· Knowledge of Project coordination principles

· Familiarity with QuickBooks software is advantageous

· Experience in a medical office setting is beneficial

· Excellent customer support skills

Job Type: Full-time

Schedule:

8 hour shift

Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Office: 1 years (Required)

Job Type: Full-time

Schedule:

• Day shift

Ability to Commute:

• Greensboro, NC 27402 (Required)

Ability to Relocate:

• Greensboro, NC 27402: Relocate before starting work (Required)

Work Location: In person