What are the responsibilities and job description for the Help Desk Analyst I position at IT Solution Services?
Job Summary
The Help Desk Analyst will provide technical support and assistance to end-users, resolving software, hardware, and network issues in a timely manner. Candidate doesn't necessarily need to have much prior job experience, but is willing to learn and collaborate with others. A flexible weekly schedule and lots of opportunity awaits. If this interests you, we'd love for you to apply today!
Duties
- Respond to user inquiries via phone, email, or in-person
- Troubleshoot and resolve technical problems related to software applications, hardware, and network configurations
- Install, configure, and maintain computer systems and software
- Assist with network administration tasks
- Provide desktop support for various operating systems
- Perform software troubleshooting and provide guidance on computer management
- Collaborate with the IT team to ensure smooth operation of all systems
- Document all support activities and resolutions
Job Type: Full-time
Pay: $60,000.00 - $63,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $60,000 - $63,000