What are the responsibilities and job description for the Inside Sales Support Representative position at IT1?
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.
In this role, you will play an essential part in supporting our sales team by managing various administrative duties specifically tailored to our clients. Your responsibilities will include creating/managing quotes, processing orders, liaising with clients and teammates, tracking shipments, and assisting with lead generation efforts. The ideal candidate will be detail-oriented, customer-focused, and able to thrive in a fast-paced environment.
Join us at iT1 where you can make a difference in supporting the needs of our clients while being part of a dynamic team!
Requirements
- Excellent communication skills, both written and verbal
- Possess high-level organization and time-management skills
- The ability to work quickly and accurately in both independent and team situations
- Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software
- The aptitude for learning new systems quickly
- Previous sales support or administrative/data entry experience
- The ability to juggle a variety of tasks at the same time
- Demonstrated consistency in values, principles, and work ethic
Key Responsibilities include:
- Assist with Account Management of active accounts
- Build strong relationships with clients, partners, and teammates
- Help ensure overall success for clients and iT1
- Provide overall excellent customer service to help complete any customer requests and resolve potential issues
- Support the sales team by completing the order process within our internal systems
- Invoicing of customers
- Providing shipment tracking information to customers and Account Managers
- Responsible for pricing, sourcing, quoting, and deal registrations
- Work with the Accounting department in supporting accounts payable and receivable processes
- Work with customers and manufacturers to facilitate return requests
- Produce and distribute internal and external reports as needed
- Perform other duties as needed
Physical Demands:
- Sit at a computer for up to 8 hours per day
- Keyboarding for 8 hours per day
- Near Vision (working with small objects or reading small print)
- Speaking (communicating information to clients/coworkers)
- Hearing Requirements (In person speech, telephone, other sounds)
- Engage in effective communication via phone and in-person conversations
- Ability to handle both routine and challenging customer interactions
Job Location:
- Hybrid if local to the Tempe, AZ
- Remote if located outside of a reasonable commute
- Mon - Fri 8 am - 5 pm
Benefits
- Medical, dental, and vision benefits with highly subsidized premiums
- Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
- 401(k) Plan with employer match
- Onsite Fitness Center
- Onsite Monthly Massages
