What are the responsibilities and job description for the IT Technician position at IT207 Inc?
Overview
We are seeking a skilled IT Technician to join our team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT managed clients. This role requires a proactive approach to problem-solving and excellent communication skills to assist users effectively. The IT Technician will work closely with various clients onsite and remotely to maintain or enchance their technology systems.
Responsibilities
- Provide technical support for hardware and software issues accross vairous platforms, primarily windows desktops/server many vairous types of hardware.
- Troubleshoot and resolve issues related to Windows operating systems, Office applications, and desktop support.
- Monitor and manage firewall settings to ensure network security.
- Monitor and manage various backup applications.
- Document all support interactions using Remedy or similar ticketing systems.
- Collaborate with team members to improve IT processes and user experience.
- Conduct regular maintenance checks on IT equipment to ensure optimal performance.
Skills
- Strong communication skills, both verbal and written, to effectively assist users at all levels.
- Knowledge of firewall management and security protocols.
- Familiarity with Microsoft Office Suite and desktop support practices.
- Ability to document technical processes clearly in Remedy or similar systems.
- Strong analytical skills to diagnose problems quickly and accurately.
- Ability to multi task with various clients, hardware and software configurations.
Join our team as an IT Technician where you can leverage your technical expertise while contributing to a collaborative work environment. We look forward to your application!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Compensation Package:
- Bonus opportunities
- Holiday pay
- Hourly pay
- Overtime pay
Schedule:
- Monday to Friday
Ability to Commute:
- Windham, ME 04062 (Required)
Ability to Relocate:
- Windham, ME 04062: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Windham, ME 04062
Salary : $20 - $25