What are the responsibilities and job description for the Production Support Engineer position at ITACCEL?
Production Support Engineer
On-site Miami | Permanent
The Corporate Technology Production Support team is responsible for production support and ownership of critical applications, which are primarily handled by the Middle Office, Operations, and Treasury teams. These applications contribute to the firm's PnL calculations, risk management, and regulatory reporting.
The Corporate Technology Production Support team will work very closely with development to ensure that the environment is stable and resilient and that new features and functionality are delivered in a timely fashion.
Principal Responsibilities
- End-to-end ownership of the production environment
- Infrastructure management
- Release planning and deployment
- Incident and problem management
- Supporting cloud-based pipelines, applications, and infra
- Capacity Planning / BCP Testing
- Build strong relationships with development and end-users / clients
- Foster the DevOps culture
- Proactively identify problems and propose solutions
- Focus on client service and delivery
- Become the go-to person for your area of responsibility
- Build subject matter expertise
Qualifications / Skills Required
