Assistant Branch Manager

Our client is a leading financial institution and a key player in the Maltese market, forming part of a highly diversified multinational group of companies. With a team of 270 employees, the Bank provides a comprehensive range of lending and savings solutions to both personal and business customers. Through a network of thirteen retail branches across the Maltese Islands, our client is committed to delivering highly personalized services. Their team is composed of motivated professionals who believe that every opportunity starts with a conversation.

Key Responsibilities:

The selected candidate will be responsible for:

• Assisting the Senior/Branch Manager in overseeing the branch's operations in a professional and efficient manner.
• Delivering excellent customer service in line with the Bank’s standards.
• Achieving and surpassing set targets by proactively planning and executing business-related initiatives to enhance performance, business volume, and profitability.
• Managing a portfolio of customers while identifying and pursuing growth opportunities with both existing and prospective clients.
• Contributing to the professional development of team members through training, mentoring, and support.
• Ensuring operational integrity, strict compliance with regulations, and adherence to established policies and procedures.
• Collaborating closely with the Senior/Branch Manager to resolve complex issues and effectively plan and organize branch activities, including the supervision of employees.

Required Competencies and Experience:

The ideal candidate should be reliable, trustworthy, and well-organized, with a strong willingness to learn and a team-oriented approach. Candidates must:

• Demonstrate excellent people management skills.
• Have knowledge of banking accounting principles and fundamentals.
• Be proficient in MS Office applications.
• Deliver outstanding customer service.
• Possess excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.
• Be solutions-driven.
• Ideally have at least 2 years of experience as a commercial supervisor or a minimum of 5 years in banking, preferably with experience in multiple branches.
• Hold a degree in Banking and Finance, Business Management, Economics, or a related field (preferred).

What They Offer:

• Ongoing personal development.
• Preferential interest rates on home loans, personal loans, and home value loans.
• Comprehensive academic support, including fully subsidized staff study loans.
• Private health insurance coverage, extendable to dependents.
• Life insurance and personal accident coverage.
• Free ophthalmic examinations.
• Private counseling sessions in collaboration with the Richmond Foundation.
• Additional half-day leave for birthday celebrations.
• Annual performance appraisals and salary reviews.
• €250 annual wellness allowance.
• Complimentary mammogram screenings for female employees over 40 and PSA screenings for male employees over 40.
• Flexible work arrangements (role permitting).
• Various corporate discounts.