Description

The Centralized Intake Coordinator is responsible for managing referrals for all of Italian Home’s programs. These services are for children, adults, and families with behavioral health and educational challenges. The Centralized Intake Coordinator will handle all aspects of program intake, including incoming and outgoing calls, gathering all necessary information, screening based on admission and exclusionary criteria, and performing intake admissions as needed. The Centralized Intake Coordinator also manages utilization, participates in a daily morning census meeting, manages program utilization and capacity, and resolves billing tasks when necessary. 

This is a full-time exempt position and reports to the Director of Intake and Marketing.  This role serves as an entry point to the organization; therefore, it requires exceptional interpersonal and customer service skills.

The intent of this job description is to provide a representative summary of the duties and responsibilities that will be required of the position, but additional responsibilities may be required. Employees are expected to perform job-related tasks other than those specifically presented in this description.

Essential Functions and Responsibilities

• Respond to all referral calls live whenever possible (or return calls quickly)
• Provide information to callers about our services, assist callers in finding other resources if we are unable to serve the child and family right away, and maintain a waitlist as needed
• Obtain demographic, insurance, and clinical information for screening appropriateness of admission
• Verify insurance eligibility through phone and online platforms
• Complete a typed referral form and/or enter information in electronic medical record
• Work closely with the billing department to resolve insurance issues
• Work closely with supervisors to ensure full census and timely admissions
• Assist in reaching revenue goals by ensuring all enrollment targets are met for all assigned programs
• Flex schedule based on admissions needed each day and complete the refilling of beds each day
• Develop new referral sources and maintain relationships with key stakeholders
• Manage internal referral tracking sheets that are updates before the end of each day
• Manage data entry and oversight of population reports
• Pass information to others when leaving for the day, ensuring admissions are not delayed
• Collect and manage data related to routine reports to internal and external stakeholders
• Populate census reports for billing and leadership on a daily basis
• Perform utilization management by reviewing charts for medical necessity criteria
• Perform other administrative projects as assigned

• Bachelors strongly preferred; Masters not required but preferred
• Ability to communicate clearly, concisely, and accurately
• Excellent computer skills required, including proficiency with Word, Excel, and electronic health records
• Must be extremely well organized, be able to take initiative without much direction, and highly motivated by reaching targets and census goals
• Ability to be flexible and work collaboratively
• Ability to work in a fast-paced environment
• Commitment to confidentiality of all protected health information and program proprietary information
• Evidence of sensitivity and respect for client’s culture and socioeconomic characteristics
• Experience working in healthcare or human services environment strongly preferred, but not required
• Ability to sit, talk on the phone and type for extended periods; may require bending, stooping, stretching
• Visual and hearing acuity to perform job related functions

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