Position Overview

The Residential Assistant Program Manager (APM) will work with and under the supervision of the Program Manager in creating and fostering an environment that is safe, therapeutic, highly-structured, nurturing, supportive and positive for all children, families, staff and community partners in order to provide high quality residential treatment and integrated services.  The Assistant Program Manager is responsible for ensuring Residential Counselors and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities as well as a stable, consistent, safe, and structured living environment. Assistant Program Managers will focus on modeling leadership and supporting the growth of a program that seeks to embrace and empower the children served every day.

At this time, we are hiring for weekend and overnight shifts only.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title.  Employees may be requested to perform tasks other than those specifically presented in this description.

Functions & Qualifications

Programming:

• Support the Program Manager in coordinating program logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
• Actively collaborate with clinicians and/or multidisciplinary team to ensure therapeutic environment including conducting and modeling group programming
• Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
•  Support residential counselors in planning and executing daily routine, schedule, and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with children 
• Assist in the coordination of intakes and discharges
• Work a combination of in ratio and out of ratio time each week, providing care and support to all children served, modeling proper engagement, shift structure and behavior support for Residential Counselors
• Provide trainings required by licensing and regulatory bodies as assigned; collect/submit documents related including training participation/attendance logs
• Participate in treatment and behavioral management plans for individual clients
• Provide behavior management and crisis intervention techniques in full alignment with agency model including physical restraints
• Interface with collaterals and families providing excellent customer service and creating a welcoming environment
• Care for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properly
• Ensure all spaces support the therapeutic purpose of programming and advocate for the needs of clients and staff with respect to all physical plant assets

Personnel:

• Support a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and regular supervision to Residential Counselors
• Participate in and/or lead debriefing of staff and children for any serious behavioral incidents or restraints
• Act as a shift leader, modeling the responsibilities related to cleanliness of dorm, therapeutic environment, safety, supervision of the children, and constant communication for Residential Counselors
• Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, incidents, meal reports, and discharge summaries
• Participate in interviewing, hiring and disciplining, of Residential Counselors
• Responsible for on-boarding, training and shadowing for Residential Counselors 
• Facilitate regularly scheduled training and regular individual and group supervision to Residential Counselors.
• Apply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Residential Standards Handbook
• Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles

Administration:

• Assist the Program Manager in the training of all assigned employees to become independent managers of their own timecards and process payroll of all assigned employees
• Facilitate the planning and creation of the agenda for weekly team meetings 
• Attend clinical rounds and treatment meetings as assigned
• Actively participate in supervision and professional development opportunities offered
• Attend and participate in Leadership Academy
• Obtain and maintain Safety Care certification
• Obtain and maintain First Aid and CPR certification

• Minimum of 18 months experience working with children and families with at least one year of residential experience
• 6 months experience in a supervisor role preferred
• Bachelors level degree preferred, but not required
• Valid Massachusetts Driver’s License required
• Superior follow up/follow through on tasks and assignments 
• Demonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations 
• Strong interpersonal and teamwork skills; natural leadership abilities
• Demonstrate a professional and respectful attitude in line with training and a caring environment
• Required to bend, reach, move and lift 75 pounds
• Flexible in thinking and scheduling, extremely reliable
• Successful in a stressful and fast paced environment
• Must be able to understand and apply principles taught in trainings and seminars to the milieu, including all behavior management training
• Must be receptive and responsive to supervision and professional development
• Excellent communication skills (verbal and written)
• Office operations knowledge (email, MS Word, internet, etc.)