Technical Writer

Role: Business Analysts / Technical Writer

Location: Jackson MS, (Primarily remote work with some onsite work in Jackson, MS)
Duration: 2/28/2025
This is a short-term project
2 weeks of onsite work is required, with the rest of the work being remote.

Responsibilities:

• Define business outcomes for case management use cases
• Develop high-quality technical documentation identifying key workflows, use cases, user stories, and functional specifications
• Publish step-by-step process instructions to achieve business objectives
• Define data requirements associated with clinical use cases
• Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.
• Organize and structure documentation in a way that is easy to understand and navigate.
• Produce clear, user-friendly content that is accessible to a diverse audience, including end users, system administrators, and developers.
• Provide feedback on the CMS from a user perspective to help improve the usability of the system

Required Skills:

• Bachelor's degree in Business, Information Systems, or a related field
• Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)
• Knowledge of SQL or similar query languages is preferred. (3 Years)
• Solid understanding of databases, APIs, and integration concepts (5 Years)
• Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)
• Effective communication, organizational and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.

Preferred/Not Required:

• Specific experience in case management with Child Welfare domains.
• Hosted web application testing and implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)

Job Types: Full-time, Contract

Pay: $50.00 - $55.00 per hour

Schedule:

• 8 hour shift

Experience:

• Technical Writer: 6 years (Required)

Work Location: Hybrid remote in Jackson, MS 39202

Salary : $50 - $55