Business Analyst/Technical Writer

Position Overview:
MDCPS seeks a Business Analyst/Technical Writer to document, analyze, and define user scenarios, workflows, and technical requirements for case management systems. The role involves producing high-quality documentation, improving system usability, and collaborating across technical and non-technical teams.

Key Responsibilities:

• Storyboard user scenarios and define business outcomes for case management applications.
• Create clear, detailed technical documentation, including workflows, use cases, user stories, and functional specifications.
• Publish step-by-step process instructions to meet business objectives.
• Define data requirements for clinical use cases and provide user-based feedback on the system’s usability.
• Review and edit technical content for accuracy, clarity, and consistency.
• Structure documentation for accessibility by end users, administrators, and developers.
• Collaborate with IT teams, SMEs, and end-users to align business requirements with system functionalities.

Required Skills and Experience:

• Bachelor’s degree in Business, Information Systems, or a related field.
• 5 years: Experience analyzing, documenting, and implementing software solutions.
• 5 years: Exceptional writing, editing, and proofreading skills.
• 5 years: Understanding of databases, APIs, and integration concepts.
• 3 years: Cloud technologies, SaaS solutions, and data analysis.
• Knowledge of SQL or similar query languages.
• Strong communication, organizational, and time-management skills.

Preferred Skills:

• Experience with Child Welfare case management systems.
• Human Services sector experience (e.g., Social Services, Crisis/Emergency Services).
• Testing and implementation of hosted web applications.

Flexible work from home options available.