What are the responsibilities and job description for the IT Helpdesk Technician position at iTEAM Consulting, LLC?
Helpdesk Technician – Managed Service Provider
iTEAM is seeking a Full-time IT Helpdesk Technician for our fast paced and rapidly growing IT Consulting Firm.
Job duties include (but not limited to):
- Answering Helpdesk Calls & Troubleshooting Client Issues.
- Remote Assistance & Triage.
- Responding to Help Request Via Email & Portal.
- Collaboration with Field Techs & Senior Engineering.
- Must be professional and courteous with clients at all times.
- Must resolve issues to their completion and test solutions to prove proper functionality.
- Will encounter a wide range of different issues across a varying range of system architectures.
- Must be able to troubleshoot Line of Business software that he/she may not be familiar with.
- Will be responsible for troubleshooting to completion or escalation.
- Must create time entries for work performed in real-time and complete the entries before moving on to the next issue.
- Must accurately document client systems, equipment, and software.
Job Skills Required:
- 2 Years’ Experience in Helpdesk / Desktop Support.
- Familiar with Ticketing Systems.
- Familiar with Remote Monitoring & Management Systems.
- High Attention to Detail & Strong Documentation Habits.
- Knowledgeable in Microsoft Windows XP, Vista, 7, 8, 8.1 & 10.
- Knowledgeable in OSX, iOS and Android.
- Knowledgeable in Microsoft Office 2007, 2010, 2013, 2016 & O365.
- Hardware Support & Diagnostics for Desktops & Laptops.
- Email Support & Setup Including Exchange, O365 and POP.
- Proficient with Domain Environments.
- Printer Setup & Configuration.
- Strong Customer Service Skills.
- Strong Communication Skills.
Not Required, but strong plus:
- Certifications including Microsoft, A , Net
Benefits:
- Health & Vision Benefits (70% Company Paid)
- Guaranteed 401K Profit Sharing (after 1 full calendar year)
- Generous PTO & Comp Time
- Company Provided Cell Phone (can be used as a personal)
- 2019 Best Places to Work – 2nd Place (ABQ Business First)
- 2019 Fastest Growing Companies (ABQ Business First)
- 2018 Best Places to Work – 9th Place (ABQ Business First)
- 2018 Fastest Growing Companies (ABQ Business First)
- 2017 Best Places to Work – 3rd Place (ABQ Business First)
- 2017 Fastest Growing Companies (ABQ Business First)
- 2016 Best Places to Work – 1st Place (ABQ Business First)
- 2016 Fastest Growing Companies (ABQ Business First)
- 2015 Best Places to Work – 1st Place (ABQ Business First)
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: In person