IT Systems Support Technician

IT Systems Support Technician / Helpdesk – Managed Service Provider

iTEAM is seeking a Full-time IT Systems Support Technician for our fast paced and rapidly growing IT Consulting Firm.

Job duties include (but not limited to):

• Answering Helpdesk Calls & Troubleshooting Client Issues
• Remote Assistance & Triage
• Responding to Help Request Via Email & Portal
• Collaboration with Field Techs & Senior Engineering.
• Must be professional and courteous with clients at all times.
• Must resolve issues to their completion and test solutions to prove proper functionality
• Will encounter a wide range of different issues across a varying range of system architectures.
• Must be able to troubleshoot Line of Business software that he/she may not be familiar with.
• Will be responsible for troubleshooting to completion or escalation
• Must create time entries for work performed in real-time and complete the entries before moving on to the next issue.
• Must accurately document client systems, equipment, and software
• Must be self-motivated
• Must have strong research and critical thinking skills

Job Skills Required:

• 2 Years’ Experience in Helpdesk / Desktop Support
• Familiar with Ticketing Systems
• Familiar with Remote Monitoring & Management Systems
• High Attention to Detail & Strong Documentation Habits
• Knowledgeable in Microsoft Windows 7, 8, 8.1, 10, 11 & Server 2008/R2, 2012/R2, 2016, 2019, 2022
• Knowledgeable in OSX, iOS and Android
• Knowledgeable in Microsoft Office 2013, 2016, 2019 & O365
• Hardware Support & Diagnostics for Desktops & Laptops
• Email Support & Setup Including Exchange, O365 and POP
• Proficient with Domain Environments
• Printer Setup & Configuration
• Strong Customer Service Skills
• Strong Communication Skills

Not Required, but strong plus: Certifications including Microsoft, A , Net

Benefits:

• Health & Vision Benefits (70% Company Paid, Individual or Family)
• Guaranteed 401K Profit Sharing (after 1 calendar year)
• Generous PTO & Comp Time
• Company Provided Cell Phone (can be used as a personal)
• Employee purchase program with 0% interest
• 2021 Best Places to Work – 7th Place Medium Size (ABQ Business First)
• 2021 Fastest Growing Companies (ABQ Business First)
• 2020 Best Places to Work – 2nd Place Small Size (ABQ Business First)
• 2020 Fastest Growing Companies (ABQ Business First)
• 2019 Best Places to Work – 2nd Place Small Size (ABQ Business First
• 2019 Fastest Growing Companies (ABQ Business First)
• 2018 Best Places to Work – 9th Place Small Size (ABQ Business First)
• 2018 Fastest Growing Companies (ABQ Business First)
• 2017 Best Places to Work – 3rd Place Small Size (ABQ Business First)
• 2017 Fastest Growing Companies (ABQ Business First)
• 2016 Best Places to Work – 1st Place Small Size (ABQ Business First)
• 2016 Fastest Growing Companies (ABQ Business First)
• 2015 Best Places to Work – 1st Place Small Size (ABQ Business First)
• Fun and supportive team environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Ability to Relocate:

• Albuquerque, NM 87110: Relocate before starting work (Required)

Work Location: In person