What are the responsibilities and job description for the Canvas LMS Support Specialist position at iTech US, Inc.?
Job Details
Canvas LMS Support Specialist
Location: Princeton, NJ
Responsibilities:
- Ensure that courses are imported correctly from the Student Information System (PeopleSoft) into Canvas.
- Ensure that instructors and students are imported correctly from the Student Information System (PeopleSoft) into the appropriate courses and sections in the LMS.
- Build and support integrations with other third-party systems such as Zoom, Panopto, CampusCE and SharePoint.
- Manage other third-party solutions affiliated with Canvas and implement/support their LTI integrations.
- Provide second tier support for instructors and students having technical issues with the LMS.
- Monitor the internal ticketing system for LMS related issues and address issues appropriately.
- Collaborate with manager as the primary point of contact for all vendors as they relate to the LMS.
- Be willing to take on additional administration duties of other integrated solutions such as Panopto or Gradescope.
- Work with vendors to troubleshoot any issues with vendor LMS systems and integrations.
- Responsible for maintaining security roles within the LMS.
Required Education : At least a Bachelor s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.
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