What are the responsibilities and job description for the (W2 ONLY) LMS Technical Support and Integrations Specialist - VB2024 position at Techlink Systems?
Job Description
Job Description
LMS Technical Support and Integrations Specialist (3 month temp)
Description :
This LMS Technical Support and Integrations Specialist position will work closely with the LMS administrator, instructional designers, IT colleagues and vendors to address LMS needs and issues of students and faculty. In addition, this position will carry out development and delivery of functionality, integrations and third-party system support for solutions integrated with the primary LMS system, Canvas. The position will partner with various OIT colleagues on a routine basis and use excellent interpersonal communication skills to establish strong relationships with vendors and campus units to ensure efficient processes and successful outcomes. The position will be expected to contribute to discussions and decision-making activities by the team or committees related to content, functionality or any requested changes to the LMS and its affiliated systems.
Responsibilities :
- Ensure that courses are imported correctly from the Student Information System (PeopleSoft) into Canvas.
- Ensure that instructors and students are imported correctly from the Student Information System (PeopleSoft) into the appropriate courses and sections in the LMS.
- Build and support integrations with other third-party systems such as Zoom, Panopto, CampusCE and SharePoint.
- Manage other third-party solutions affiliated with Canvas and implement / support their LTI integrations.
- Provide second tier support for instructors and students having technical issues with the LMS.
- Monitor the internal ticketing system for LMS related issues and address issues appropriately.
- Collaborate with manager as the primary point of contact for all vendors as they relate to the LMS.
- Be willing to take on additional administration duties of other integrated solutions such as Panopto or Gradescope.
- Work with vendors to troubleshoot any issues with vendor LMS systems and integrations.
- Responsible for maintaining security roles within the LMS.
Skills and experience for the role
Must Have
Strong Preference
A Plus to Have
Company Description
Overview
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have national recruiting
Company Description
Overview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting
