What are the responsibilities and job description for the Technical Support - LMS position at RiseIT™ Solutions?
LMS Integration Developer
Princeton, NJ (Hybrid)
4 days onsite, one day remote (usually Fridays)
Responsibilities:
- Ensure that courses are imported correctly from the Student Information System (PeopleSoft) into Canvas.
- Ensure that instructors and students are imported correctly from the Student Information System (PeopleSoft) into the appropriate courses and sections in the LMS.
- Build and support integrations with other third-party systems such as Zoom, Panopto, CampusCE and SharePoint.
- Manage other third-party solutions affiliated with Canvas and implement/support their LTI integrations.
- Provide second tier support for instructors and students having technical issues with the LMS.
- Monitor the internal ticketing system for LMS related issues and address issues appropriately.
- Collaborate with manager as the primary point of contact for all vendors as they relate to the LMS.
- Be willing to take on additional administration duties of other integrated solutions such as Panopto or Gradescope.
- Work with vendors to troubleshoot any issues with vendor LMS systems and integrations.
- Responsible for maintaining security roles within the LMS.
Required Skills
- 3 years of experience with Canvas administration in a Higher Education setting
- 3 years of experience evaluating and documenting LTI integrations with Canvas
- 3 years of experience implementing and supporting SIS-Canvas integrations
- Experience providing tier-2 support for Canvas, custom applications, and integrated systems
- Ability to collaborate with instructional designers, faculty, and students
