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JOB SUMMARY
The Accounts Receivable Specialist will manage the Company’s accounts receivable process, ensuring timely and accurate billings and collection of payments, maintaining customer accounts, and providing exceptional service to our customers.
KEY RESPONSIBILITIES
- Maintain accounts receivables records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are investigated and resolved
- Ensure company SLAs are met
- Provide guidelines and documentation for customer accounts
- Monitor and collect outstanding receivables by contacting customers via email and phone.
- Process high volume invoices and/or bulk billing statements to customers while verifying accuracy, such as billing details and customer specific requirements
- Audit accounts for accuracy and completeness
- Resolve billing discrepancies and tend to customer inquiries
- Perform daily cash management duties, including the record of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable subledger.
- Perform a variety of general accounting and administrative duties including answering phones, preparing correspondence, updating various lists/reports, performs data entry functions, files, copies, scans, and faxes documents
- Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information
- Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
- Escalate accounts to supervisor/manager when appropriate
- Perform other work-related duties as assigned
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
- High school diploma or equivalent
- Two (2) years of related job experience preferred
- Strong organizational skills and detail oriented
- Proficient with Microsoft Office Software, including but not limited to, Excel, Word, and PowerPoint
- Strong written communication and oral presentation skills
- Ability to prioritize and manage multiple tasks effectively
PREFERRED
- Knowledge of Salesforce and/or NetSuite
KEY COMPETENCIES
- Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to assimilate change, positively and proactively in rapid growth environment.
- Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions
WORKING CONDITIONS/EQUIPMENT USE
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions
- Must be able to lift to fifteen (15) pounds
- Frequent use of office equipment to include softphone, computer, and printer
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