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JOB SUMMARY
The Restoration Coordinator position will take over sold restoration jobs from inside sales and carry them through completion of work. The position will contact customers to review the process for furniture and cabinet restoration based on the estimates authorized, select and coordinate with the local restoration firms, manage the restoration job to completion, handle any work concerns, and bill and collect balance payments.
KEY RESPONSIBILITIES
- Drives revenue by ensuring that all sold restoration work is completed to the satisfaction of the customer
- Communicates regularly with all parties; homeowners, restoration firms, and adjusters on job status and needs
- Coordinates timely job delivery with the local restoration firms
- Manages job change orders/supplements, timelines, and customers’ expectations
- Solves customer restoration concerns, warranty claims, and delivers a positive customer experience
- Bills and collects fees, additional deposits, restoration balance and deductible payments
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
- High school degree or equivalent
- Strong projection and delivery of results by prescribed deadlines
- Ability to organize and manage multiple priorities in a fast-paced environment
- Excellent customer service orientation
- Strong attention to detail
- Experience working as a member of high-performance teams and demonstrated abilities as a strong team player
- Ability to effectively balance multiple tasks
- Effective problem solving
- Excellent written and verbal communication skills
- Consistently demonstrates integrity and ethics
- Proficient with Microsoft Office Suite or related software
PREFERRED
- Knowledge in woodworking or construction
KEY COMPETENCIES
- Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
WORKING CONDITIONS/EQUIPMENT USE
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines to include telephone, computer, and printer
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