What are the responsibilities and job description for the IT Field Technician position at ITG?
Description
Are you a tech-savvy individual who loves solving problems on the go? We are looking for a friendly and knowledgeable IT Field Technician to join our dynamic team in the Information Technology and Services industry. In this role, you will be the face of our company, providing exceptional on-site support to our valued clients. You will troubleshoot and resolve hardware and software issues, ensuring our clients' systems are always up and running smoothly. Each day will bring new challenges and opportunities to showcase your expertise as you travel to various locations, installing and maintaining IT equipment. You will have the chance to work with cutting-edge technology and collaborate with a diverse group of professionals. We value teamwork, open communication, and a positive attitude, and we believe that making our clients happy can be a fun and rewarding experience. If you enjoy engaging with people, thrive in fast-paced environments, and take pride in your technical skills, this is the perfect opportunity for you. Join us in making a difference in the technological landscape while advancing your career at the same time!
Responsibilities
- Provide on-site technical support to clients, diagnosing and resolving IT issues promptly.
- Install and configure hardware and software systems according to client specifications.
- Perform routine maintenance and updates to ensure optimal performance of IT systems.
- Train clients on how to use new technology and software effectively.
- Document all services performed and maintain accurate records of client interactions.
- Collaborate with the IT team to identify and implement solutions to improve service delivery.
- Respond to emergency support requests during and outside of regular business hours, as needed.
Requirements
- Proven experience as an IT Field Technician or similar role in the Information Technology sector.
- Understanding of POE devices and TCP/IP Protocol
- Deep understanding of Windows OS
- Basic understanding of Linux
- Fundamental grasp of installing Microsoft SQL Server or other databases
- Strong knowledge of computer hardware, software, networking, and troubleshooting techniques.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Ability to work independently and manage time effectively in a fast-paced environment.
Additional Requirements
- All candidates must have a valid driver’s license with a good driving record.
- May be On call (for emergencies/ off hours.
Nice to Have/ Plus
- Experience in Virtualized environments
- Low Voltage electronics experience
- Relevant certifications (e.g., CompTIA A , Network , Cisco CCNA, Microsoft Certifications) are a plus.
About ITG
This career opportunity is to work alongside the best in the security integration industry, to learn and grow and take on a very important role within our team, and to assist in every aspect of our in-house, CAD driven-security systems, integration design of various subsystems such as Video Surveillance, Access Control, VoIP ICM, Fiber infrastructure, Gate controls, PLC, FLIR, network and switches, power distribution, electrified locks etc
At ITG your personal career growth is only limited by how far you want to take it. Come and talk to us - you may be surprised by the pay, benefits, company culture and opportunities for growth.
Benefits:
Matching 401K, Health Stipend, Cell Phone Stipend, PTO Days based on experience.
Job Type: Full-time
Benefits:
- 401(k) matching
- Health insurance
- Professional development assistance
Equal Opportunity Statement
ITG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Professional development assistance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- On call
- Weekends as needed
Work Location: In person
Salary : $60,000