Area Director of Loss Prevention

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for an Area Director of Loss Prevention to join our leadership team at Elevation Convening Center & Hotel in Montgomery, Alabama, overseeing a 99-Room purpose-driven luxury hotel as well as, The Auburn University Hospitality Assets managed in Auburn, AL.

Job Summary

The Area Director of Loss Prevention will oversee and manage all safety aspects for the hotel, including but not limited to tasks such as safety walks, fire drills, emergency response planning, coordination with local emergency responders / authorities, incident/accident prevention/investigation/reporting while ensuring compliance with required standards, ordinances and laws. The Area Director of Loss Prevention will lead their team to ensure each guest, employee and vendor encounters a safe and secure environment.

This position is primarily assigned to the Elevation Convening Center & Hotel in Montgomery, AL but will also oversee the Loss Prevention Team at The Hotel at Auburn University, The Laurel Hotel & Spa, and The Hey Day Market located in Auburn, AL. The Area Director of Loss Prevention will report to the Managing Partner, Rooms & Spa Operations with a dotted line to the Hotel General Manager at the Elevation Convening Center & Hotel in Montgomery and The General Manager of The Laurel Hotel & Spa in Auburn.

Key Responsibilities

Operational Oversight

• Establishes operational procedures for activities such as fire prevention, OSHA and safety compliance, accident prevention, security protocols, and patrolling physical properties.
• Ensure all areas of egress are fee of obstruction at all times.
• Investigation of accidents and criminal acts, keeping detailed records and incident reports.
• Works with the corporate team and hotel management team to formulate policies, determining the need for programs regarding security and safety protocols, policies, and safety and accident prevention programs.
• Selects and coordinates first responders and provides relevant training, i.e. CPR Classes.
• Partners with Talent, Learning & Culture as it relates to anything pertaining to IHP employees such as employee incidents, workers compensation reports, etc.
• Patrols the hotels and convening center grounds, identifying safety and security irregularities and ensuring these irregularities are addressed in the appropriate and timely manner.
• Designs patrols for his team and provides appropriate checklist to be completed during safety walks.
• Partners with representatives of local government agencies to ensure cooperation and coordination of property activities with local law enforcement and firefighting agencies.
• Observes departing employees, conducts package checks to guard against theft of company property.
• Creates and maintains a Lost & Found storage area and Lost & Found processes in coordination with Director of Housekeeping.
• Observes the grounds via CCTV system and maintains said system and reports any operating issues to facilities management.
• Permits authorized persons such as vendors to enter the property as necessary. Issues name badges and documents visit.
• Ensure detailed records are kept such as property damage, unusual occurrences, safety patrols, accidents, and security incidents.
• Assuming the duties and responsibilities of Manager on Duty when assigned.
• Assisting senior leadership in the responsibility of enforcing departmental and hotel procedures and policies.
• Maintain the highest level of employee/guest relations.
• Supports departmental employees when dealing with challenging guests and situations; provides support to staff when enforcing ordinances or laws.
• Observes work practices in both hotels, corrects variations and updates standards when best practices have been discovered.

Guest Satisfaction

• Regularly interact with team members and guests to ensure expectations are met or exceeded.
• Address guest concerns promptly and effectively, ensuring high satisfaction levels.
• Monitor and respond to guest reviews from personal interactions, guest surveys and social media.

• Accommodate all guest requests in an accurate and efficient manner and follow up within ten minutes.
• Works closely with Executive Housekeeper. Front Office Manager and Director of Engineering to ensure coordination of activities.

Training & Development

• Conduct daily team huddles to communicate operational flows, expectations, and updates.
• Organize monthly departmental meetings to discuss performance and upcoming goals.
• Train and mentor security staff to deliver exceptional service and achieve operational goals.
• Cross-trains his/her team to be able to assist in various locations that IHP manages.

Financial Management

• Track and analyze revenue and expenses, identifying areas for cost control and profit maximization.
• Monitor and maintain safety, cleanliness and working conditions of equipment and supplies.

• Ensure supplies are ordered with accurate usage factors and are received in a timely manner.
• Ensure payroll forecasts are accurately completed and submitted in a timely manner.
• Daily review, correction and evaluation of payroll hours from previous day in order to reduce/eliminate possible overtime for staff.
• Seeks out financial efficiencies, purchasing power and saving opportunities with vendors and service providers that service / or can service both hotels.

Quality Assurance

• Establishes and maintains cost control systems for staffing, emergency supplies, live-saving equipment, first aid supplies and purchasing programs.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

• Monitor health and safety regulations, ensuring compliance with local and hotel standards.
• Identifies potential hazards and introduces solutions.
• Establishes and meets with Safety Committees on a monthly basis. Keeps detailed records of the meetings, topics discussed and action steps assigned.
• Shares learnings, processes and SOPs in between assigned hotels.
• Consistently seeks better ways of doing business (better quality, less expensive, environmentally friendlier, faster processes, financial efficiencies, etc.)

Flexibility

• Adapt to last-minute changes or challenges during events, ensuring smooth operations.

• Ability to work any assigned shift/work schedule, including, but not limited to days, nights, overnight, overnight, weekend and holidays.
• Perform other related duties as assigned.
• Ability to work at other existing or future IHP properties as assigned.

Software Knowledge

• Proficient in using KYC for hotel optimization.
• Utilize ADP for labor management and employee relations.

Qualifications

Experience:

• Required to have previous Loss Prevention management experience.
Must possess valid Driver ID

Education:

• High school diploma or equivalent is required.

Skills:

• High level of problem-solving and quick thinking.

• The ability to react quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite and other software required to perform the job.

Technical Knowledge:

• Understanding of OSHA regulations
• CPR certified

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 75 pounds at times.

Working Conditions:

• Fast-paced and dynamic environment requiring quick thinking and adaptability.
• Must be able to work on your feet for long periods of time.

• Fast-paced movements are required to go from one part of the hotel to another.
• Must be able to move, pull, carry, or lift at least 35 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to stand, walk, lift, bend and climb stairs for long periods of time.
• Must be able to work in tight spaces, extremely cold and extremely hot environments.

We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts.

We are Ithaka. Our road is full of adventure and discovery.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management

and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

Please visit ithakahp.com to learn more about who we are.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.