What are the responsibilities and job description for the Banquet Manager position at Ithaka Hospitality Partners - Montgomery?

Job Description

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for a Banquet Manager to join our leadership team in Auburn, Alabama, overseeing a 10,000-square-foot conference space, rooftop pool, and event space.

Job Summary

The Banquet Manager will oversee all banquet operations at the hotel, including the 10,000-square-foot conference space and rooftop event venues. The Banquet Manager will ensure world-class service delivery, team coordination, and operational excellence, contributing to memorable guest experiences.

Key Responsibilities

Operational Oversight

Manage and coordinate all banquet and event operations, ensuring adherence to Ithaka Hospitality Partners' service standards.
Collaborate with the sales and culinary teams to execute events seamlessly, from planning to completion.
Monitor event logistics, including setup, service, and breakdown, ensuring attention to detail in all aspects.

Guest Satisfaction

Regularly interact with event hosts and guests to ensure expectations are met or exceeded.

Address guest concerns promptly and effectively, ensuring high satisfaction levels.

Provide pre- and post-event feedback to continuously improve guest experiences.

Training & Development

Conduct daily team huddles to communicate event details, expectations, and updates.

Organize monthly departmental meetings to discuss performance and upcoming goals.

Train and mentor banquet staff to deliver exceptional service and achieve operational goals.

Financial Management

Oversee banquet department budgets, ensuring alignment with financial goals.

Track and analyze revenue and expenses, identifying areas for cost control and profit maximization.

Ensure timely and accurate completion of billing and reconciliation for all events.

Event Planning & Execution

Work with the sales team to customize event packages, menus, and setups tailored to client needs.

Lead team meetings to review event orders, timelines, and special requirements.

Ensure proper maintenance and setup of equipment, furniture, and décor for each event.

Quality Assurance

Maintain cleanliness, organization, and functionality of event spaces and equipment.

Monitor health and safety regulations, ensuring compliance with local and hotel standards.

Conduct regular inspections of banquet areas to ensure readiness and high-quality presentation.

Flexibility

Be available to work nights, weekends, and holidays based on event schedules.

Adapt to last-minute changes or challenges during events, ensuring smooth operations.

Software Knowledge

Proficiently use ADP for scheduling and Agilysys, Delphi or similar systems for event management.

Utilize inventory and purchasing software to maintain adequate supplies and resources.

Qualifications

Experience : Three (3) or more years of banquet or event service experience, with at least two (2) years in a supervisory role.

Education : Bachelor's degree in Hospitality Management or a related field is preferred.

Skills : Exceptional organizational, communication, and interpersonal skills.

Technical Knowledge : Understanding of event operations, from AV setups to table arrangements.

Physical Requirements : Ability to lift up to 50 pounds and stand or walk for long periods.

Working Conditions

Fast-paced and dynamic environment requiring quick thinking and adaptability.

Must be able to work on your feet for long periods of time.

Fast paced movements are required to go from one part of the restaurant to another.

Must be able to move, pull, carry, or lift at least 35 pounds.

Occasionally kneel, bend, crouch and climb as required.

Must be able to stand, walk, lift, bend and climb stairs for long periods of time.

We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts. We are Ithaka. Our road is full of adventure and discovery.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management, and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

Please visit ithakahp.com to learn more about who we are.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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