What are the responsibilities and job description for the Banquet Concierge position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary role of an Event Banquet Concierge is to provide exceptional customer service by promptly addressing customer needs, anticipating potential problems, and resolving them efficiently. This role will collaborate and coordinate with other departments and associates to ensure all event specifications are met by familiarizing with each group and their details and assisting the Director of Event Operations and Event Services Manager with any last-minute changes or requests. A crucial part of this role is to maintain constant communication with relevant managers, organize and review the day's events based on the Banquet Event Order and discuss event times, locations, guarantees, and other relevant details with the guests to ensure a smooth event.
